Research for Customer contracts
At A.P. Moller Maersk, I worked on an internal product that builds components and content for customer contracts. Mainly focusing on Maersk customers in regard of offering the correct Terms & Conditions. I introduced methods and improvements to stakeholders to achieve better ways of collecting user insights and new ways to validate features concepts with stakeholders and end users.
Highlights of projects I worked at during my time with the Customer Contract product:
- Training workshops on best practice of user insights: Training business stakeholders in conducting UAT / and concept testing.
- Research initiatives: Recruited users and internal stakeholders for user panel. Conducted interviews and feedback workshops to encrease visibility and collaboration.
- Concept development of creating Quotes: A feature within the product that enables the users to create quotes for the customers
- UI Design uptimisation: Creating consistency and usability improvements of the product.
To increase stakeholder involvement and user centered design methods, I involved various profiles to the process of concept development. This also helped me to understand the challenge we where aiming to solve.
Methods: Remote simi-structured interviews. Alignment workshops. User journey Mapping.
